I was threatened with coaching for the She a bad mama llama shirt. Their were at that time 2 policies for returns. One was posted at customer service. For all to see, another was posted on the internet. I always adhered to the policy at customer service, not to the one on the internet. One day a customer came in looking for trouble. He wanted to return something without receipt that was outside the posted policy in the store. I said no and pointed to said policy. Customer screamed at me and accused me of discrimination, and requested someone above me.
She a bad mama llama shirt, hoodie, sweater and v-neck t-shirt
Best She a bad mama llama shirt
Not a She a bad mama llama shirt. Management comes up, listens and sides with customer. While customer is there, management tells me I’m wrong (with other customers listening) that that is not what the internet policy says. Further more, I am to go back to his office to be coached. I stand there listening to his spiel, let him finish. When he’s done , I tell him he can say what he has to say right there. I tell him I stand by my decision because not everyone has access to internet to see addendum, and to allow the addendum would in it itself be discrimination. Management walked away.